Delivery terms
TERMS AND CONDITIONS Complete contract, order and warranty terms and conditions of Marinekauppa.com. Valid from 1.12.2021. Marinekauppa.com is a marketplace maintained by Norcap Oy Ab, where the seller of the products is Norcap Oy Ab, Y-1827467-5, Veneentekijantie 3, 00210 Helsinki, tel. 0105485605. Marinekauppa.com sells boating products to private individuals of legal age in Finland (hereinafter referred to as the customer). We are committed to complying with consumer protection legislation in our operations. The following terms and conditions apply to transactions between Marinekauppa.com and customers.
DETAILED TERMS AND CONDITIONS
1. Ordering
1.1 When placing an order, the customer must always provide their name, address, email address and telephone number.
1.2 Marinekauppa.com's customer register is confidential and Marinekauppa.com undertakes not to disclose the information.
1.3 The customer undertakes to comply with the terms and conditions set out in this agreement with each order.
1.4 Communication between the parties takes place by email and telephone. After placing an order, the customer undertakes to monitor their email. Marinekauppa.com's order confirmation will be sent to the customer by email.
1.5 A binding sales contract comes into force when the customer has placed an order.
1.6 All products on Marinekauppa.com are sold as is. Please carefully read the detailed information mentioned in the product card. The product card shows, among other things, the suitability of the product and technical data. If there are clear product information errors in the product card, the customer and Marinekauppa.com have the right to cancel the order. The image may differ from the product. If there are discrepancies in the product text, the consumer must inquire about the matter before ordering. The seller has the power to decide on the product content and the resolution of discrepancies. The images are indicative and the product text takes precedence.
1.7 If the customer does not accept the contents of the product package, he or she must return the product to Marinekauppa.com within the 14-day right of return (see section 5 below).
1.8 Please note: Not picking up an order is not the same as cancelling the order. We will deduct shipping costs from refunds for orders not picked up.
1.9 Marinekauppa.com is not responsible for the accuracy of the information on the manufacturers' websites.
1.10 Marinekauppa.com reserves the right to select its customers.
2. Prices
2.1 The prices in the price list include VAT. We deliver the products using Matkahuolto services. It is also possible to use other logistics companies. There is no delivery fee when picking up the products.
2.2 If the price of the product has increased after the order was placed, we will sell the ordered products at the price at the time of the order. If changes are made to the order, the price of the product will be determined according to the current price.
2.3 The product information for all products is displayed on the product card in our online store. Returns due to product information errors are free of charge as a customer return, and the return must be made within a reasonable time after the customer has discovered the error or should have discovered the error.
3. Delivery
3.1 Marinekauppa.com usually delivers stock products to the customer within 1-3 business days (order products usually 1-14 business days). If there are any problems with the availability of the product, the customer will be notified as soon as possible when we receive the information.
3.2 We deliver orders with the following transport companies: Matkahuolto. A nationwide transport system based on a scheduled bus route network is in use, which is supplemented with pick-up and delivery services and, if necessary, other transport. The transport system connects all locations into a functioning service chain, allowing shipments to arrive in as little as a few hours. All parcel transport can be combined with both pick-up and/or delivery transport. Matkahuolto's parcel service network consists of almost 1,200 pick-up points. The terms and conditions can be found here Matkahuolto
3.3 The customer has the right to cancel the order at any stage before delivery, even when the order has already been processed. If the customer does not wish to collect the product they have ordered from a post office or pick-up point, it is recommended that they notify Marinekauppa.com by email at asiakaspalvelut@marinekauppa.com or the post office.
3.4 During the transport of goods from Marinekauppa.com to the customer, Marinekauppa.com is liable if the goods are damaged or lost. During the transport of goods from the customer to Marinekauppa.com, Marinekauppa.com or the transport company is liable if the goods are damaged or lost.
3.5 If you are sending goods to Marinekauppa.com as a product return, ALWAYS CONTACT OUR CUSTOMER SERVICE FIRST.
4. Payment terms You can pay for your order either by bank online payment or by credit card. All payment methods used at Marinekauppa.com are absolutely secure and safe to use. Klarna payment methods Together with Klarna Bank AB (publ.) (head office address Sveavägen 46, 111 34 Stockholm, Sweden), we offer the following payment methods, where payment is made directly to Klarna: Invoice: the payment period is 30 days from the delivery of the products. The terms and conditions of the Klarna invoice are available here klarna.com . Flexible installment payment: you can pay your purchase flexibly in monthly installments, the amount of which is at least 1/100 of the debt amount (however, always at least EUR 5.00 including interest on the remaining debt). Fixed installment payment: you can choose from different monthly installment options at checkout. The installments decrease each month as the outstanding credit amount decreases. You can find the terms and conditions for flexible installment payment, fixed installment payment and campaign invoice here and the standard European consumer credit information here . You can find more information about Klarna here and Klarna's terms and conditions here klarna.com. Klarna processes your personal data in accordance with applicable legislation and Klarna's privacy policy. Terms klarna.com
SVEA Card payments and MobilePay (Visa, Visa Electron, Mastercard and Business Eurocard)
Paying with a credit card in our online store is easy and secure. Card payments and MobilePay payments in our online store are offered by Svea Payments Oy in cooperation with Payment Highway and Worldline. During the payment transaction, credit card information is always processed in a secure network connection. Card numbers are not stored in the online store's or Svea Payments Oy's information systems, but are processed by the technical service provider Payment Highway.
Payment intermediary contact information:
Svea Payments Oy
Business ID: 2121703-0
Mechelininkatu 1a, 00180 HELSINKI
Phone: +358 (0)9 4241 7040
Email: asiakaspalvelu.payments@svea.fi
www.svea.fi
SVEA Invoice
Svea offers you an easy and secure way to pay for your purchases by invoice. When you choose Svea Bank's invoice as your payment method, you always have at least 14 days to pay. The default interest is the legal default interest according to the Interest Act, i.e. 7% + the reference interest according to the Interest Act. We charge 5 euros for the payment note. Please also note that the buyer must be at least 21 years old.
You can see your open invoices in the My Pages service.
The use of a Svea invoice requires an approved credit decision. When applying for credit, the applicant consents to information from other lenders being requested from Suomen Asiakastieto Oy's consumer credit information inquiry system. We also check the applicant's credit information. A customer who has received a negative credit decision has the right to apply for a new credit decision by contacting Svea Bank's customer service department with the additional information they have provided.
Paying an invoice in smaller installments
A purchase credit is a one-time credit that allows you to divide your bill into monthly installments that suit you. If you want to pay your bill in smaller installments, you must read the purchase credit terms and conditions that you received with the invoice and accept them by signing them. After this, you can pay at least the minimum installment stated on the invoice. You can pay off the purchase credit in full at any time without additional costs for the unused credit period.
You can read the credit terms and conditions here: General terms and conditions of purchase credit and standard European consumer credit information.
SVEA Installment payment
Svea installment payment is a one-time loan, where you can choose the payment term you want from the options offered in the store. Please note that the buyer must be at least 21 years old.
You can see your open credits in the My Pages service.
You can read the credit terms and conditions here: General terms and conditions for installment credit and Standard European Consumer Credit Information.
The use of Svea Installment Payment requires an approved credit decision. When applying for credit, the applicant consents to information from other lenders being requested from Suomen Asiakastieto Oy's consumer credit information inquiry system. We also check the applicant's credit information. A customer who has received a negative credit decision has the right to apply for a new credit decision by contacting Svea's customer service.
Contact information and customer service
If you have any questions regarding invoicing, you can contact our customer service at +358 9 4242 3330 or via the contact form.
You can also see your open credits in the My Pages service.
Svea complies with the Data Protection Act in its operations, read more in our privacy policy.
Svea Bank AB (publ), branch in Finland (3237195-7)
Mechelininkatu 1a 00180 Helsinki
www.svea.fi
Online payment buttons for online banks
You can pay for your order via any Finnish bank's online payment button. When you have the usernames provided by your bank and are paying for your online purchases, you will briefly switch from our online store pages to your own bank and pay for the products you have selected directly from your own account. The payee will be Svea Payments Oy (or our subsidiary company name Maksuturva Group Oy), which handles the payment processing for our online store.
Payment intermediary contact information:
Svea Payments Oy
Business ID: 2121703-0
Mechelininkatu 1a, 00180 Helsinki
Phone: +358 (0)9 4241 7040
Email: asiakaspalvelu.payments@svea.fi
www.svea.fi
Payment in store In our store, payment can be made with all Nets cards (not American Express or Diners) and in cash.
5. Right of return and right of exchange
5.1 All products have a 14-day right of return and exchange from the time of collection of the postal package or pick-up order (including weekends and public holidays, excluding the pick-up day). If the 14th day is, for example, a Saturday, the product must be sent by post or brought to the pick-up store no later than Monday.
5.2 The date of collection is the date the package is collected from the post office or, alternatively, the date of the receipt. It is the customer's responsibility to prove the date the package is collected from the post office, for example, with a postal receipt.
5.3 The right of return and exchange only applies to unused and saleable products. During the return period, the customer has the right to examine the product carefully in the same way as he would have done when purchasing the goods in a store. The customer may also open the packaging to examine the product without losing his right of return. However, he may not use the goods.
5.4 The right to return or exchange does not apply to a product that has been used.
5.5 When returning the product, any free gifts that came with the product must also be returned. Free gifts cannot be exchanged. Free gifts cannot be returned if the actual product ordered is not returned at the same time.
5.6 Product returns must always be made: a) In the original or similar package in which the product was sent to the customer (well packed) without unnecessary markings. b) Accompanied by a copy of the receipt. c) Accompanied by a completed return form. d) No later than 14 days from the time of collection. ALWAYS CONTACT OUR CUSTOMER SERVICE FIRST BEFORE MAKING A CUSTOMER RETURN. Returning a package is free of charge when these conditions are met (except for special orders). The consumer is responsible for the shipping costs for a new delivery in case of an exchange.
5.7 We will not accept returns if the returned product has not been properly packaged. Damage to the return caused by the post office is the responsibility of Marinekauppa.com or the shipping company when the shipment has been properly packaged.
5.8 It is recommended that all cancellations and discounts are always agreed in writing (e.g. by email). Refunds are handled in accordance with the terms and conditions of the company that provided the payment method (SVEA, PayTrail, Klarna). Cancellations or discounts made over the phone may be difficult to check or verify later.
5.9 If, in exceptional cases, we accept the return of an unsaleable, defective or expired product, we will charge our own costs of at least 25% of the product price. If the return is not made in accordance with the terms and conditions, we will refrain from refunding the full original amount of the order. If the shipment does not include an order or receipt number, we will charge a handling fee of €15.
6. Warranty
6.1 All our products have a minimum 6-month warranty or statutory liability for defects. A warranty is an additional commitment voluntarily given by the seller or a previous sales stage (importer, manufacturer, wholesaler). The guarantor is responsible for ensuring that the product functions for a specified period. If the manufacturer, importer or authorized service center of the product offers a warranty for the product, Marinekauppa.com's obligation to handle the product's warranty is always limited to the general defect provisions of Chapter 5 of the Consumer Protection Act. The warranty period and defect liability period may be shortened or end earlier if the product is used incorrectly or maintained inadequately.
6.2 The warranty period begins on the date on the receipt and lasts for the period of months specified on the receipt. Warranty replacement of the product does not extend the original warranty period.
6.3 The warranty does not cover damage caused by external objects.
6.4 The warranty does not cover misuse of the products or other failure to follow instructions, including installation errors by the customer, or normal wear and tear of the products.
6.5 In accordance with the Consumer Protection Act, the buyer must notify the guarantor of the defect within a reasonable time after the customer discovered the defect or should have discovered it.
6.6 Warranty returns must always be made: a) In the original or similar package in which the product was sent to the customer (well packed) without unnecessary markings. b) With a copy of the receipt. c) With a completed warranty return form. ALWAYS CONTACT OUR CUSTOMER SERVICE FIRST BEFORE MAKING A CUSTOMER RETURN.
6.7 All warranty returns are sent via Matkahuolto or brought to Marinekauppa.com (Veneentekijäntie 3, 00210 Helsinki).
6.8 In some cases, warranty returns can also be sent directly to the product importer. Send feedback or questions by email – asiakaspalvelut@marinekauppa.com
Matkahuolto Lähellä package shipping prices starting from February 27, 2024 (In Finland)
Country: Upper limit Kg: Amount €:
Finnish 1.0 - 5.9€
Åland 1.0 - 12.0€
Finnish 2.0 - 5.9€
Åland 2.0 - 12.0€
Finnish 4.0 - 5.6€
Åland 4.0 - 12.8€
Finnish 6.0 - 5.9€
Åland 6.0 - 13.0€
Finnish 10.0 - 5.9€
Åland 10.0 - 14.0€
Finnish 14.0 - 9.6€
Åland 14.0 - 14.0€
Finnish 20.0 - 10.9€
Åland 20.0 - 16.0€
Finnish 25.0 - 11.9€
Åland 25.0 - 17.0€
Finnish 30.0 - 12.9€
Åland 30.0 - 18.0€
